Privacy policy

Privacy Policy

Last updated: 25 March 2026

This Privacy Policy describes how Pelvora ("Pelvora", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Pelvora.co (the "Site") or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

How We Collect and Use Your Personal Information

We collect and use your personal information to provide and improve our Services, process your orders, communicate with you, and comply with legal obligations.

We rely on the following legal bases under UK GDPR for processing your personal data:

  • Performance of a contract — to fulfil your orders and provide the products and services you request.
  • Legitimate interests — to improve our Services, for marketing (where permitted), fraud prevention, and to maintain our business relationship with you.
  • Consent — where we ask for your explicit agreement, such as for certain marketing communications (you can withdraw consent at any time).

What Personal Information We Collect

Information You Provide Directly

  • Basic contact details: name, shipping address, billing address, phone number, email address.
  • Order and payment information: order details, payment confirmation (processed securely by our payment providers).
  • Account information: username, password (if you create an account).
  • Shopping preferences: items viewed, added to cart, or wish list.
  • Customer support communications: any information you share when contacting us.

Information Collected Automatically

We automatically collect certain usage data when you interact with our Site. This may include:

  • Device and browser information
  • IP address
  • Pages visited and time spent on the Site
  • Referral sources

We use cookies, pixels, and similar tracking technologies to collect this data. For more details, see the Cookies section below.

Information from Third Parties

We may receive information from third parties such as:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping and fulfilment partners
  • Analytics and marketing service providers

How We Use Your Personal Information

We use the collected information to:

  • Process and fulfil your orders, including payment processing, shipping, and handling returns.
  • Create and manage your account.
  • Provide customer support and respond to your inquiries.
  • Send important transactional communications (order confirmations, shipping updates).
  • Improve and personalise our Site and Services.
  • Send marketing communications (only with your consent or where permitted by law).
  • Detect and prevent fraud, security issues, or misuse of our Services.
  • Comply with legal obligations.

Cookies

We use cookies and similar technologies to power our store (powered by Shopify), remember your preferences, analyse site usage, and deliver relevant advertising.

You can manage or disable cookies through your browser settings. However, blocking cookies may affect the functionality of our Site. For detailed information about the cookies used by Shopify, please visit: https://www.shopify.com/legal/cookies

How We Disclose Your Personal Information

We may share your personal information with the following parties:

  • Service providers and vendors who perform services on our behalf (e.g., Shopify, payment processors, shipping companies, cloud storage providers, customer support tools, analytics services).
  • Business partners for marketing purposes (with your consent where required).
  • Affiliates or in the event of a business transfer (merger, acquisition, etc.).
  • Law enforcement or regulatory authorities when required by law or to protect our rights and the safety of others.

We do not sell your personal information to third parties.

In the past 12 months, we have disclosed the following categories of personal information for the purposes described above:

  • Identifiers (name, email, address, phone)
  • Commercial information (order details, purchase history)
  • Internet or network activity (usage data, cookies)

International Data Transfers

Your data may be transferred to, stored, and processed in countries outside the UK (including the United States and other countries where our service providers are located). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other approved transfer mechanisms, to protect your personal data in line with UK GDPR requirements.

Security and Retention of Your Information

We implement reasonable technical and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights Under UK GDPR

Depending on applicable law, you may have the following rights regarding your personal information:

  • Right to access — request a copy of the personal data we hold about you.
  • Right to rectification — request correction of inaccurate or incomplete data.
  • Right to erasure — request deletion of your personal data (subject to certain exceptions).
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to processing (including for direct marketing).
  • Right to withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please email us at pelvorasupport@gmail.com. We will respond to your request in accordance with applicable law and may need to verify your identity before processing your request.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly.

Children’s Privacy

Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: pelvorasupport@gmail.com

Postal Address: Pelvora 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

By using Pelvora.co, you acknowledge that you have read and understood this Privacy Policy.

Thank you for trusting Pelvora with your personal information.